At AskAha, your privacy is not just a priority—it’s a promise. This Privacy Policy explains how we collect, use, protect, and handle your data when you use our platform.
🔐 1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, company name, job title
- Usage Data: Platform activity, log files, cookies
- Uploaded Data: Customer reviews, support tickets, surveys, CSV files, CRM exports, etc.
🔎 2. How We Use Your Information
We use the information to:
- Deliver and improve our services
- Analyze and display insights from your uploaded data
- Respond to your inquiries and support requests
- Provide product updates and customer success communication
Important: We do not use your data to train our machine learning models. Your uploaded content is used only to serve you.
🧷 3. Data Protection & Security
- All data is encrypted in transit (TLS) and at rest (AES-256)
- Each customer’s data is siloed and access-controlled
- We follow strict internal access policies and audit practices
🤝 4. Sharing & Third Parties
We do not sell, rent, or share your data with third parties—ever. We may use trusted sub-processors only to deliver core platform functionality (e.g., hosting or security monitoring), and all vendors are bound by strict confidentiality and data processing agreements.
🌍 5. Your Rights
You have the right to:
- Access and update your data
- Request data deletion
- Withdraw consent at any time
To exercise any of these rights, email us at [email protected].